In today’s digital world, there’s no such thing as business hours because a business can never be truly “closed” anymore. That’s not to say your physical office space doesn’t shut down, but your customers and your potential customers expect access to you 24/7. Whether that comes in the form of locating information on your website, engagement and interaction on and with your social media channels, or leaving a review on a third-party site, your business is always “open.” You can never stop paying attention.

With the technology available today, it’s easier than ever to do this. The appearance of 24/7 availability communicates to your customers that they’re your number one priority. Here are some tenets of 24/7-style service:

The ability to communicate at all times

Offering your customers open communication channels with your company at all hours is important. This means having a current web presence with easily accessible contact information, and a support team.

If customers are using your product, they should be able to ask for and get help, no matter what time of day it is. Even if it’s only an automated response that tells them your service and support hours, and provides links to possible interim solutions, that’s better than leaving them in the dark, not knowing when they’ll receive a response. For websites that have live chat features, the best ones let users know where they are in the support queue and how much wait time to anticipate. That’s how you show your customer you’re there, you realize they have a need and you’re going to address it as soon as possible.

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Samsonite Pro

Samsonite Pro is designed for the upscale and serious professional who is looking for that tailored and sophisticated look. This premium product features robust materials with attractive colorways giving the consumer the professional look they are seeking.

Samsonite Business introduces Cityscape Tech

Cityscape is the new cutting-edge line of hands-free business accessories from Samsonite. For the professional that can’t live without technology, Cityscape Tech is ideal. The collection boasts a sleek, modern design and a wide range of features, so you’re ready for whatever the city throws at you.

Samsonite VS Risky Business

Even when under attack from flying tennis balls, the new TriForce laptop case offers the ultimate protection for your business essentials. With 360° shock-absorbing casing and extra corner cushioning for a laptop, the TriForce case will protect against any unexpected falls or bumps.

If you need further convincing that digital marketing is right for your business, get in touch with us. At Crucial Constructs, We’re willing to listen to you and answer your questions. Contact us today!

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